Bartells Photography and Art - All Images in this Site are Copyrighted and Watermarked

 

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***** FAQ'S *****

(Frequently Asked Questions)

Choose from the following subjects for answers regarding how to place an order or to get answers to questions you may have.

Secure Online Ordering and Shopping Cart
Snail Mail Ordering
Payment Methods
Sales Tax
Problems? - Fax, E-Mail or Mail
Return Policy
Privacy Policy
Where is My Order?
Product Addition / Consideration



ballmov.gif (1653 bytes)  Secure Online Ordering and Shopping Cart

Credit card tranactions are processed using our SECURE on-line ordering and shopping cart system! It's as fast and easy as e-mail, and a whole lot more secure! Your order and credit card number are encrypted making it the safest way possible to shop.

SSL (Secure Sockets Layer) is a program layer created for managing the security of message transmissions in a network.  Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. 

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ballmov.gif (1653 bytes)  Snail Mail Ordering

You are always welcome to send your order via normal (snail) mail along with a check, money order or credit card number. Look for the instructions to do this in the "Check Out" portion of our shopping cart system.
       
        Mail Your Order to:
       
        Order Processing
        c/o Bartells Photography and Art
        8680 Camino Del Norte
        Cherry Valley, CA 92223
        

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ballmov.gif (1653 bytes)  Payment Methods

We currently accept The following forms of payment for orders:

Credit Cards :
        VISA, MASTER CARD

Checks :

        Through the normal mail or via our
        SECURE shopping cart system.
        (No third party checks please)

Money Orders :

        Sent by normal mail.

All orders are subject to inventory availability (Limited Edition of Prints)
and credit card or check approval.
       
We do not accept C.O.D. orders
.


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ballmov.gif (1653 bytes)  Sales Tax

California residents must pay applicable sales tax.   (This will be automatically calculated on your "Shopping Cart" order form).

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ballmov.gif (1653 bytes)  Problems? - Fax or E-Mail
       

If you have any questions or are having difficulties with your order you can contact us by any of the following methods:

    Fax ............................ 1-951-845-0659.
    E-Mail ....................... questions@bjbphotoandart.com
    Normal (Snail) Mail .. Questions
                                         c/o Bartells Photography and Art
                                         8680 Camino Del Norte
                                         Cherry Valley, CA 92223
                                         
Please be sure to include your Order Number, Full Name, Address, Zip Code, E-Mail Address (if available) so that we can find "your" order.  It is also helpful to send us a copy of your order along with your fax or normal mail.  We will follow up on all questions received as soon as possible.


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ballmov.gif (1653 bytes)  Return Policy

Bartells Photography and Art  wants you to be satisfied with your purchase, so we offer a 30-Day Home Trial. If, within 30 days, you are not satisfied with your product, please call our Customer Service Department at 1-866-640-7017 or at 1-951-769-8364 for proper return authorization.  Your purchase price will be refunded (less a 20% Restocking Fee and the original Shipping and Handling Fees).  Sorry, custom orders may not be returned.

We are offering this policy based on the fact that the images viewed on this site cannot, by their very nature, match an original print. We want you to be completely satisfied with you print purchase, so each order is treated with careful consideration in order to present you with a beautiful print that you will be proud to display.


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ballmov.gif (1653 bytes)  Privacy Policy

Bartells Photography and Art respects the rights of our customers privacy. Any information supplied to us will only be used to process your order, reply to your questions and to make improvements to our site. We keep a running file of all normal (snail) mail and e-mail addresses. 
       
We
do not share our list of customers with anyone.
       
We may on occasion send out e-mails to our customers for more great deals and NEW items that have been added.  If you don't want to receive these e-mails, please send us an e-mail stating "Please do not send E-Mails" in the body of the e-mail. Please be sure to provide your Name, Address and current E-Mail Address in the text portion of your e-mail.


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ballmov.gif (1653 bytes)  Where is My Order?

Most of the items offered by Bartells Photography and Art can take from two (2) to four (4) weeks from the time that we receive your payment. However, most items are shipped sooner. If an item is sold out (hey, it happens) you will receive a letter apologizing for the inconvenience within two (2) weeks, instead of your shipment.
       
If you like, you may send us an e-mail inquiring as to whereabouts of your order.  Please be sure to include your Order Number, Full Name, Address and Zip Code so that our Customer Service Department can find "your" order!  All orders are subject to inventory availability and credit card or check approval.


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Contact Information

Toll Free :........................... (866) 640-7017
Telephone :......................... (909) 553-6000
FAX :................................... (951) 845-0659
Webmaster :..................... Maggie Bartells

Send Email to bruce@bjbphotoandart.com with questions or comments about this web site.
Copyright 2005 to Present, Bartells Photography and Art
Last time updated  07/01/09